Terms and Conditions

Terms and Conditions

These Terms and Conditions govern the relationship between Amber Wolf Studios (hereinafter referred to as “we,” “our,” or “the Studio”) and our clients (hereinafter referred to as “you” or “the Client”). By engaging our services and paying a deposit, you accept and agree to these terms. Please read them carefully.

1. Acceptance of Terms
1.1. Your deposit and/or approval of our invoice will be considered as acceptance of these Terms and Conditions. 1.2. Any variation of these terms must be agreed to in writing by both parties.

2. Project Scope and Additional Charges
2.1. The scope of work, timeline, and deliverables will be outlined in a proposal or estimate provided to you. 2.2. Any additional work or changes requested by the Client outside the original scope will incur extra charges, which will be discussed and agreed upon before proceeding. 2.3. We reserve the right to adjust project timelines due to changes in scope.

3. Deposits and Payment
3.1. A deposit of 50% of the total quoted amount is required before we begin work on any project. This deposit is non-refundable. 3.2. The remaining balance is due upon completion of the project, before final deliverables are provided to the Client. 3.3. If the Client fails to make a payment by the due date, Amber Wolf Studios reserves the right to pause work or withhold deliverables until payment is made.

4. Ownership of Files
4.1. The final deliverables (e.g., PDFs, images, website designs) provided to you are owned by you upon full payment of the project. 4.2. Open files (e.g., raw design files, source code, etc.) remain the property of Amber Wolf Studios unless otherwise agreed upon. These files can be purchased for an additional fee. 4.3. Should the Client require access to open files, a fee will be charged based on the complexity and file type.

5. Website Design and Development
5.1. Websites are developed based on the specifications agreed upon by both parties. We will ensure that your website is functioning properly at the time of delivery. 5.2. The Studio is not responsible for any website downtime, errors, or damages caused by hosting providers, server issues, or changes made by third-party vendors. 5.3. Should the Client or a third party make any changes to the website after delivery, we are not responsible for any malfunctions or loss of functionality. 5.4. Any post-launch updates or maintenance not included in the original proposal will be billed separately.

6. Website Updates and Maintenance
6.1. Website updates, maintenance, and security measures may be included in ongoing packages or offered separately. If agreed upon, we will regularly update plugins, themes, and other elements of your website. 6.2. Amber Wolf Studios will not be responsible for any website downtime or loss of data due to external factors such as server issues or third-party interventions. 6.3. If the Client’s website is compromised or breaks due to third-party updates or modifications, we can restore or repair the site at an additional fee.

7. Revisions and Changes
7.1. The Studio will provide a limited number of revisions as outlined in the project agreement. 7.2. Revisions beyond the agreed-upon limit will incur additional fees. 7.3. Any significant changes to the project after approval will be considered new work and will be charged accordingly.

8. Cancellation and Refunds
8.1. If the Client decides to cancel the project before completion, all work completed up to the point of cancellation will be invoiced. The deposit is non-refundable. 8.2. If the Studio cancels the project due to unforeseen circumstances, we will refund the deposit minus the value of work already completed.

9. Liability
9.1. Amber Wolf Studios is not liable for any damages, including but not limited to loss of profits, data, or other intangible losses arising from delays, errors, or the Client’s failure to communicate or provide necessary resources. 9.2. We do not guarantee any specific results from our work. While we take all necessary steps to deliver high-quality services, outcomes such as increased web traffic or conversions are dependent on several factors beyond our control.

10. Confidentiality
10.1. Both parties agree to keep confidential all information shared during the course of the project. Amber Wolf Studios may showcase the final design as part of our portfolio unless a Non-Disclosure Agreement (NDA) is signed.

11. Intellectual Property
11.1. Amber Wolf Studios reserves the right to use any designs or intellectual property created for the Client in our portfolio, marketing materials, or case studies unless expressly forbidden by the Client in writing. 11.2. If the Client provides materials to be used in the project (e.g., logos, images, copy), the Client confirms that they have the legal rights to use them. Amber Wolf Studios is not responsible for any legal claims arising from materials provided by the Client.

12. Dispute Resolution
12.1. Any disputes arising from these Terms and Conditions will first be addressed through good faith negotiation between the parties. 12.2. If a resolution cannot be reached, the matter will be referred to mediation in accordance with South African law.

13. Termination
13.1. Either party may terminate this agreement in writing if the other party breaches any material term of this agreement and fails to remedy the breach within seven (7) days of receiving written notice.

14. Governing Law
14.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa. 14.2. Any legal actions arising from this agreement shall be settled in a court of competent jurisdiction in South Africa.

15. Amendments
15.1. Amber Wolf Studios reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated in writing.